8/20/2018 emailed a request to HSBC for a mortgage paid off 11/23/2010
lienrelease@mortgagefamily.com
The mortgage was originally to HSBC Mortgage Corporation (USA), paid off to Bank of America and discharge/released by MERS (Mortgage Electronic Registration Systems, Inc.). Since the discharge was not from HSBC Mortgage Corporation (USA) it is a bad discharge. The lien must be released by the current holder.
On 8/24/2018 I received an email from HSBC stating that the request had been received and was in process with an approximate 20 day turnaround time.
Today 9/25/2018 I called their “Reconveyance Dept” 800-449-8767 x 16525 but was unable to get through without a recognizable “Loan Number”. I had to be routed to the department through Customer Service after being on hold and asked a number of questions including the loan number, social security #, property address, borrower name, etc. Quite the ordeal to be connected.
Once connected I was told that sometimes these things take 30 days (uhm really? Request was made on 8/20. More than 30 days had already passed). They told me to check back at the end of the week.
The Lien Release/Discharge Nightmares 
We are working on the refinance of the above referenced property and there is an unreleased Deed of Trust, would you please send me a copy of the Release.? and /or certificate of Satisfaction
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Yumeira, Please contact: LienRelease@mortgagefamily.com OR (800) 449-8767 x 16525 I do not work for this bank (or any bank).
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